Company Service


Saintyol DAWIN Machinery warrants that the new machines will be free of defects in workmanshipand materials under normal use service for the below stated months or hours ( whichever occurs first) after initial delivery:


A.Concrete Pumps, Large Line Trailer Pumps, Telebelts: 12 months or 2200 hours..

B.City Pumps, Shotcrete Pumps : 12 moths or 1100 hours.

C. Mortar Spraying Machines: 12 months.


This Warranty is void if the machine is subject to misuse, accident, and/or has not been maintained in accordance with the instructions and recommendations stated in the Saintyol DAWIN Manual.




Warranty

Saintyol DAWIN Machinery warrants that the new machines will be free of defects in workmanshipand materials under normal use service for the below stated months or hours ( whichever occurs first) after initial delivery:


A.Concrete Pumps, Large Line Trailer Pumps, Telebelts: 12 months or 2200 hours.

B.City Pumps, Shotcrete Pumps : 12 moths or 1100 hours.

C. Mortar Spraying Machines: 12 months.


This Warranty is void if the machine is subject to misuse, accident, and/or has not been maintained in accordance with the instructions and recommendations stated in the Saintyol DAWIN Manual.


Exclusion from Warranty of trucks and outside purchased components: Saintyol DAWIN makes no Warranty with respect to trucks, trade accessories or outside purchased components, such being subject to the warranties of their respective manufacturers, Saintyol DAWIN makes no warranty to damages related to the use of non-OEM parts.


Purchased Parts are warranted for 90 days after Delivery.


Limitation of Warranty Obligation: Saintyol DAWIN  obligation under this Warranty is limited to the repair or replacement at its factory of any defective parts returned by Buyer. This Warranty does not cover:(1) Replacement of parts due to normal wear (pipe, hose, elbows, concrete cylinders, valve mechanisms, etc.) (2) Damages resulting from misuse, abuse, neglect, lack of proper maintenance, accident, faulty repair, or alterations.(3)Transportation costs. (4)The costs of removal or remounting. Buyer's exclusive remedy against Seller shall be for the cost of warranty repairs or (if appropriate) for rescission. THIS EXPRESS WARRANTY IS IN LIEU OF ANY WARRANTY OF MERCHANTABILITY,FITNESS FOR A PARTICULAR PURPOSE, OR OTHER WARRANTY. IN NO EVENT SHALL SAINTYOL DAWIN BE LIABLE FOR GENERAL OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM DELAY IN DELIVERY, LOSS OF USE, PARTS FAILURE, OR OTHER CAUSE.

After Sales


Concrete Delivery Pump Service Commitment

Qingdao Saintyol DAWIN Machinery Commitment as following to sold concrete pumps and concrete machines:



Pre-sales Services:


1. Saintyol DAWIN sales team could be the technical assistant of the new and old friends to introduce the relative technology knowledge of the concrete pumps and machines.

2. To help friends to choose the right concrete pumps and the concrete machines models based on the client land and jobs conditions.

3. Customized concrete pump and accessories design are available depends on the clients special requirement.


On-Purchase Services:


1. To manufacture, assemble and trial run the equipment according to the contract specification.

2. Free teaching and training to the operator and maintenance workers, including the equipment operation, application, working, maintenance and judge to the common faults.

3. Our service engineers would help and assist you to prepare the equipment first running, to debug and operation training on spot.


After-Sales Services:


1. To remind the owner keeping the daily maintenance to their equipment, we will arrange our service engineers for routing inspection regularly.

2. Control system upgrade freely lifelong.

3. Wearing parts free shipping door to door in warranty period of time.

4. Out of warranty time, we offer commercial service in lifelong. Wearing parts supply lifelong available.

5. 1 hour feedback and revert, 6 hour arriving job spot and finish the trouble here in China home land.

6. Equipped with 6 sets after-sales service truck to follow up the after sales services.


Value Added Services

To follow up and keep eyes on the important projects process in zero distance with professional engineers. Carry out the large item repair and maintenance service, Regularly inspection, technical upgrade, to offer the regularly maintenance standard manual for the owners.


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